All dates/times are US Central time.
Some parts of ZIMS are unreachable.
24 April 2024, 9:19 PM: the issue is resolved and ZIMS is back to normal.
24 April 2024, 9:16 PM: some parts of ZIMS, e.g. Daily Activity, are unreachable.
Specimen reports are not running.
15 April 2024, 11:00 am US Central time: specimen reports are back online, the issue has been resolved.
15 April 2024, 10:00 am US Central time: specimen reports are not returning results. We are aware and working on a fix. Next update: 10:30 am US Central time.
15 April 2024, 9:36 am US Central time: specimen reports are not returning results. We are aware and working on a fix. Next update: 10:00 am US Central time.
15 April 2024, 9:02 am US Central time: specimen reports are not returning results. We are aware and working on a fix. Next update: 9:30 am US Central time.
15 April 2024, 7:36 am US Central time: specimen reports are not returning results. We are aware and investigating. Next update: 9:00 am US Central time.
15 April 2024, 6:58 am US Central time: specimen reports are not returning results. We are aware and investigating. Next update: 7:30 am US Central time.
15 April 2024, 6:00 am US Central time: specimen reports are not returning results. We are aware and will be investigating. Next update: 7:00 am US Central time.
Some users cannot login with their user name. All users CAN login with their email address.
13 February 2024, 9:51 AM US Central time: the issue has been resolved.
We have opened a highest-severity ticket with our user authentication provider, who is working on the issue. Please use your email address to login in the meantime. Next update: 10:00 a.m. US Central time.
13 February 2024, 8:00 AM US Central time: We have opened a highest-severity ticket with our user authentication provider. Please use your email address to login in the meantime. Next update: 9:00 a.m. US Central time.
13 February 2024, 7:00 AM US Central time: We are aware and working on the problem. Please use your email address to login in the meantime. Next update: 8:00 a.m. US Central time.
13 February 2024, 4:00 AM US Central time: We are aware and working on the problem. Please use your email address to login in the meantime. Next update: 7:00 a.m. US Central time.
13 February 2024, 1:30 AM US Central time: We are aware and working on the problem. Please use your email address to login in the meantime. Next update: 4:00 a.m. US Central time.
ZIMS is offline for server maintenance.
11 November 2023, 5:45 pm US Central: ZIMS is offline for server maintenance. It will be back online no later than 6:45 pm US Central time.
Users are unable to save some notes.
2 Nov 2023 3:30 pm US Central: We are deploying a hotfix for this issue right now. Next update: 3:45 pm.
2 Nov 2023 1:14 pm US Central: Notes that contain certain elements (e.g. apostrophes, bolded text, underlines, etc.) cannot be saved. We are working on a fix for this and expect to roll it out this evening. Next update 3:30 pm.
ZIMS is not responding, cannot log in.
30 Oct 2023 3:08 pm US Central: Issue related to Auth0.com outage - this appears to now be resolved. We will follow up if any additional issues arise.
30 Oct 2023, 2:45 pm US Central - ZIMS is not responding. We are investigating. Next update at 3:14 pm.
ZIMS is running slowly and kicking users out.
18 Oct 2023, 11:00 am US Central time: We see there is a problem and we are investigating. Next update 11:45 am.
Some users are unable to login to ZIMS.
15 October 2023, 6:50 pm: We are continuing to investigate. Next update: 7:50 pm.
15 October 2023, 6:14 pm US Central time: we are aware of the issue and investigating. Next update: 6:45 pm.
Data entry is working for ZIMS but Drug Usage Extracts are not returning results.
9 October 2023, 8:00 am US Central time: Drug Usage Extracts are returning results again.
9 October 2023, 6:00 am US Central time: Data entry is working for ZIMS but Drug Usage Extracts are not returning results.
Many users are unable to login, or remain logged in, to ZIMS
18 September 2023, 7:28 pm US Central time: ZIMS is back up and running normally.
18 September 2023, 7:00 pm US Central time: ZIMS seems stable, but we are still investigating the issue. Next update: 7:30 pm US Central time.
18 September 2023, 6:35 pm US Central time: we are aware of the issue and looking into it. Next update: 7:00 pm US Central time.
Some specimen reports are getting errors.
21 Aug 2023, 12:30 pm US Central time - We have updated ZIMS to resolve the errors in the Specimen Report.
21 Aug 2023, 12:00 pm US Central time - We believe we have found a fix for this and are continuing to test. Next update 1 pm US Central time.
21 Aug 2023, 11:00 am US Central time - We believe we have found a fix for this and are continuing to test. Next update 12 pm US Central time.
21 Aug 2023, 9:07 am US Central time - For some animals, specimen reports are getting errors. This issue began Friday afternoon, and we are aware of the issue and working on it. Next update 11 am US Central time.
21 Aug 2023, 7:03 am US Central time - For some animals, specimen reports are getting errors. This issue began Friday afternoon, and we are aware of the issue and working on it. Next update 9 am US Central time.
Log on issues - some user sessions are being terminated, having to log back into ZIMS
11 May 2023, 10:20 am: Authentication issues are now resolved.
11 May 2023, 10:00 am: Authentication issues have logged off active users.
We are seeing that reports are taking longer than normal to include newly entered data.
9 May 2023, 1:30 pm: Reports issues are resolved and running properly from the report server.
9 May 2023, 1:00 pm: Reports are currently running on the live ZIMS server. This might result in slower reports.
Next update: 9 May 2023, 2:00 pm.9 May 2023, 12:00 pm: Continuing to investigate the reporting slowdown. Next update: 9 May 2023, 1:00 pm.
9 May 2023, 10:30 am: When running reports, newly entered data is copied over to our reporting server. The time delay is typically 3 minutes for this data replication. Currently we are seeing upwards of 10 minutes for replication of newly entered data. We are working to resolve this. Next update: 9 May 2023, 12:00 pm.
A few users are still seeing animal records take longer than normal to open.
3 May 2023, 9:30 am: The number of reports has dramatically decreased; we are taking another step the further alleviate the problem. Next update: 3 May 2023, 12:00 pm.
2 May 2023, 10:45 am: We anticipate making a change today or tonight that may solve the problem. Next update: 3 May 2023, 9:00 am.
2 May 2023, 9:05 am: We have reached out to our database consultants for assistance with the problem. Next update 2 May 2023, 12:00 pm.
1 May 2023, 9:05 pm: All environments are up. Earlier communications from us mis-reported that the server re-start was related to the animal loading issue; this was incorrect. We have reached out to our database consultants for assistance with the problem. Next update 2 May 2023, 9:00 am.
1 May 2023, 2:45 pm: We see the problem, and will be re-starting the server to correct it. This means ZIMS will be unavailable for approximately 10 minutes at 9:00 pm US Central time this evening (1 May 2023). In addition, LearnZIMS, ZIMSTraining, and LearnStudbooks will be unavailable for approximately 20 minutes at 9:00 pm US Central time this evening (1 May 2023) for a required server reboot.
LearnZIMS and LearnStudbooks are down until April 30th 8 AM (Central US Time).
29 April 2023, 4:00 pm: LearnZIMS and LearnStudbooks are backup and running normally.
28 April 2023, 8:00 pm: LearnZIMS and LearnStudbooks are offline for scheduled maintenance until 30 April 8AM (Central US Time).
ZIMS is running slowly for some users.
18 April 2023, 8:45 pm: ZIMS is back up and running normally.
18 April 2023, 7:00 PM: ZIMS is offline while updating the database servers. Next update 09:00 PM.
18 April 2023, 12:11 PM: ZIMS is back up and running.
18 April 2023, 11:43 AM: Some users continue to experiencing slowdowns, or the inability to save notes, anesthesia drugs and other data. We are aware and looking into it. Next update 12:30 PM US Central time.
18 April 2023, 10:43 AM: Some users continue to experiencing slowdowns, or the inability to save notes and other data. We are aware and looking into it. Next update 11:00 AM US Central time.
18 April 2023, 10:05 AM: Some users continue to experiencing slowdowns, or the inability to save notes and other data. We are aware and looking into it. Next update 10:30 AM US Central time.
18 April 2023, 9:45 AM: Some users continue to experiencing slowdowns, or the inability to save notes and other data. We are aware and looking into it. Next update 10:00 AM US Central time.
18 April 2023, 8:55: Some users are experiencing slowdowns, or the inability to save notes and other data. We are aware and looking into it. Next update 9:15 AM US Central time.
ZIMS is in Read-Only mode and Training Versions of ZIMS are down until April 16th 8 PM (Central US Time).
16 April 2023: ZIMS is back up and running.
16 April 2023, 4:00 pm: ZIMS is in read-only mode until 8:00 pm US Central time. LearnZIMS, LearnStudbooks, and ZIMSTraining will remain offline until 8 PM.
16 April 2023, 3:00 pm: All ZIMS instances may be down. ZIMS should be back to read-only by 4:30 pm US Central time. LearnZIMS, LearnStudbooks, and ZIMSTraining will remain offline until 8 PM.
16 April 2023, 2:43 PM: ZIMS is in read-only mode until 8 PM US Central time. LearnZIMS, LearnStudbooks, and ZIMSTraining will remain offline until 8 PM.
16 April 2023, 2:37 PM: All ZIMS instances are down. ZIMS should be back to read only by 3:00 pm US Central time. LearnZIMS, LearnStudbooks, and ZIMSTraining will remain offline until 8 PM.
16 April 2023, 2:33 PM: All ZIMS instances are down for approximately 5 minutes - next update 2:37 pm US Central time.
16 April 2023, 2:15 PM: ZIMS is back to read-only status. Expected to be back to normal by 8 pm.
16 April 2023, 1:15 PM: ZIMS is offline and expected to be back to read-only status by 2:!5 pm.
14 April 2023, 3:00 pm: ZIMS is currently in Read-Only mode while we update our database servers until 16 April 8PM (Central US Time).
14 April 2023, 8:00 am: LearnZIMS, ZIMSTraining and LearnStudbooks are offline for scheduled maintenance until 16 April 8PM (Central US Time).
ZIMS is down for most users.
5 April 2023, 4:30 am: ZIMS is back up and running.
5 April 2023, 4:15 am: We are still working with our server host to resolve the issue. Next update 4:30 am US Central time.
5 April 2023, 4:00 am: We are working with our server host to resolve the issue. Next update 4:15 am US Central time.
5 April 2023, 3:45 am: We have identified the problem and are continuing to work with our server host to resolve it. Next update 4:00 am US Central time.
5 April 2023, 3:30 am: We are aware and looking into the issue. Next update at 3:45 am.
Users are getting server errors.
27 February 2023, 3:14 pm: ZIMS is back up and functioning normally.
27 February 2023, 3:10 pm: Users are getting server errors. The team is aware and working to resolve this. Next update: 3:15 pm US Central time.
Users are getting messages about SSO sessions, or Server Error pages, when trying to access ZIMS.
1 February 2023, 3:17 pm: Users are getting messages about SSO sessions, or Server Error pages, when trying to access ZIMS.
ZIMS Global Medical Resources are not loading.
29 September 2022, 11:34 pm: ZIMS Global Medical Resources are back online and ZIMS is functioning normally.
29 September 2022, 10:54 am: We have scheduled a hotfix to be released this evening to restore the global medical resources. Next update 10:00 p.m. US Central Time.
29 September 2022, 7:00 am: We are aware of the issue and working to find the problem. Next update 10:00 a.m. US Central Time.
ZIMS is down.
2 August 2022 7:50 am: We are aware and looking at the problem. Next update 8:15 am US Central time.
Some users are having trouble with reports timing out or missing data.
1 August 2022, 9:15 am: We are aware of the issue and working to find the problem. Next update 10:00 a.m. US Central Time.
Some users are experiencing a slow response from ZIMS when typing data into fields.
25 July 2022, 5:40 pm: ZIMS Help is back online and ZIMS is functioning normally.
25 July 2022, 1:10 pm: We disabled the help system as it was causing ZIMS to be slow, and we are working with our vendor to get help back up and running. Help documents are available here. Next update 25 July 2022, 3:00 pm US Central Time.
25 July 2022, 11:30 am: We disabled the help system as it was causing ZIMS to be slow, and we are working with our vendor to get help back up and running. Help documents are available here. Next update 25 July 2022, 1:00 pm US Central Time.
22 July 2022, 11:50 am: We disabled the help system as it was causing ZIMS to be slow, and we are working with our vendor to get help back up and running. Help documents are available here. Next update 25 July 2022, 10:00 am US Central Time.
22 July 2022, 9:00 am: We disabled the help system as it was causing ZIMS to be slow, and we are working with our vendor to get help back up and running. Help documents are available here. Next update 22 July 2022, 12:00 pm US Central Time.
21 July 2022, 3:00 pm: We disabled the help system as it was causing ZIMS to be slow, and we are working with our vendor to get help back up and running. Help documents are available here. Next update 22 July 2022, 8:00 am US Central Time.
21 July 2022, 1:00 pm: We disabled the help system as it was causing ZIMS to be slow, and we are working with our vendor to get help back up and running. Help documents are available here. Next update 21 July 2022, 3:00 pm US Central Time.
21 July 2022, 12:00 pm: We disabled the help system as it was causing ZIMS to be slow. Help documents are available here. Next update 21 July 2022, 1:00 pm US Central Time.
21 July 2022, 11:00 am: We have identified the problem and are working to roll out the fix. Next update 21 July 2022, 11:30 am US Central Time.
21 July 2022, 10:30 am: We have identified the problem and are working to roll out the fix. Next update 21 July 2022, 11:00 am US Central Time.
21 July 2022, 10:00 am: We have identified the problem and are working to roll out the fix. Next update 21 July 2022, 10:30 am US Central Time.
21 July 2022, 8:27 am: We first identified this problem yesterday. We are aware of the issue and working on a solution. Next update 21 July 2022, 10:00 am US Central Time.
ZIMS is unavailable for some users
Issue resolved June 16, 2022 at 3:54pm CST. You may need to clear your cache before logging in.
Issue identified June 16, 2022 at 2:43pm CST. We have found the issue and are working on a fix. Next update at 3:50pm CST.
Issue identified June 16, 2022 at 2:43pm CST. Next update at 3:30pm CST.
Issue identified June 16, 2022 at 2:43pm CST. Next update at 3:15pm CST.
Issue identified June 16, 2022 at 2:43pm CST. Next update at 3:00pm CST.
Some reports are missing newly-entered information
17 May 2022, 12:27 AM US Central: report server is back and working properly; reports are once again using the report server.
17 May 2022, 11:47 AM US Central: we have pointed reports to live ZIMS for now so they will show current data. Next update 2:00 pm.
17 May 2022, 11:25 AM US Central: users are seeing that data entered in the last ~12 hours is not appearing on reports. We are aware and looking into it. Next update 11:45 am.
Some users are getting errors when trying to use ZIMS.
2 May 2022, 5:00 pm: An issue was identified with the SSL (security certificate) used by ZIMS. To resolve this we immediately secured a new certificate that was not impacted by this issue and installed this on our servers. We believe the ZIMS servers are now back to normal.
2 May 2022, 3:00 pm: We believe the issue is with the latest update to Chrome, and impacts other sites in addition to ZIMS. Users are encouraged to try using another browser like Microsoft Edge or Firefox. Next update 3:30 pm US Central Time.
2 May 2022, 2:45 pm: We are aware of the problem and investigating. Next update 3:00 pm US Central Time.
New users are unable to confirm their email addresses.: 14 March 2022
New users who click the link to confirm their email addresses get a message that they have not confirmed their email. We are aware and working on the problem. Next update: 8:00 am US Central time, 14 March 2022.
Daily reports are now working. XML exports are unavailable.: 13 March 2022
13 March 2022, 5:00 pm US Central time: Reports are still running from the live ZIMS server. XML exports are still unavailable. Next update: 7:00 am US Central time, 14 March 2022.
13 March 2022, 2:00 pm US Central time: Reports are running from the live ZIMS server while we restore the reporting server. We hope to re-enable the reports server and XML exports very soon. Next update: 8:00 pm US Central time 13 March 2022.
Users may not be able to run Daily Reports, some records mussing and cannot export some data (e.g. XML, PMx): 12 - 13 March 2022
13 March 2022, 2:00 pm US Central time: Reports are running from the live ZIMS server while we restore the reporting server. We hope to re-enable the reports server and XML exports very soon. Next update: 8:00 pm US Central time 13 March 2022.
12 March 2022, 11:30 am US Central time: Reports of Daily Reporting issues were reported, we are investigating.
Next update: 2:00 pm US Central time 13 March 2022.
Users may not be able to export some data (e.g. XML, PMx): 18 - 24 February 2022
24 February 2022, 11:30 am US Central time: We believe the report server is back to normal and hope to re-enable XML exports by noon. Next update: 12:00 pm US Central time 24 February 2022.
24 February 2022, 11:00 am US Central time: We are nearly done testing to be sure the report server is back to normal and hope to re-enable XML exports very soon. Next update: 11:30 am US Central time 24 February 2022.
24 February 2022, 8:00 am US Central time: We are testing to be sure the report server is back to normal so we can re-enable XML exports. Next update: 11:00 am US Central time 24 February 2022.
23 February 2022, 6:00 pm US Central time: Data is successfully moving to the report server and we hope to have ZIMS back to normal Thursday morning. Next update: 8:00 am US Central time 24 February 2022.
23 February 2022, 1:00 pm US Central time: We think we have solved the problem and are now testing to be sure. Next update: 4:00 pm US Central time 23 February 2022.
23 February 2022, 8:00 am US Central time: We continue to troubleshoot the report server. Next update: 1:00 pm US Central time 23 February 2022.
23 February 2022, 6:45 am US Central time: We should know this morning whether the report server is back to normal. Next update: 8:00 am US Central time 23 February 2022.
22 February 2022, 8:37 am US Central time: We are still troubleshooting the ZIMS report server; ZIMS XML exports remain unavailable. Next update: 1:00 pm US Central time 22 February 2022.
22 February 2022, 8:00 am US Central time: We are still troubleshooting the ZIMS report server, and some ZIMS exports remain unavailable. Next update: 1:00 pm US Central time 22 February 2022.
21 February 2022, 3:23 pm US Central time: We are still troubleshooting the ZIMS report server. Some ZIMS exports are still unavailable. Next update: 8:00 a.m. US Central time 22 February 2022.
21 February 20221, 12:47 US Central time: We are still troubleshooting the ZIMS report server. Some ZIMS exports are still unavailable. Next update: 4:00 p.m. US Central time 21 February 2022.
20 February 2022, 7:00 pm US Central time: We are still working on the ZIMS report server and until we finish, some ZIMS exports will be unavailable. Next update: 1:00 p.m. US Central time 21 February 2022.
19 February 2022, 1:00 p.m. US Central time: We are working on the ZIMS report server and until we finish, some ZIMS exports will be unavailable. Next update: 6:00 p.m. US Central time 20 February 2022.
Users may not be able to export some data (e.g. XML, PMx) until 19 February: 18 February 2022
18 February 2022, 9:00 am US Central time: We are working on the ZIMS report server, and expect to finish by 12:00 p.m. US Central time on 19 February. Until then, some ZIMS exports will be unavailable.
We believe both the animal records issue and the French language issue have been resolved: 8 Feb 2022
8 Feb 2022, 10:30 am US Central time: We believe both the animal records issue and the French language issue have been resolved; we are continuing to test.
Next update 11:00 am US Central time.
Some users cannot access animal records; Users with language set to French cannot open medical module: 8 Feb 2022
8 Feb 2022, 9:47 am US Central time: French language issue: we have found the issue and are working on a fix.
Animal records issue: we are continuing to investigate.
Next update 10:30 am US Central time.
Users with language set to French cannot open medical module and on some browsers they cannot open animals: 8 Feb 2022
8 Feb 2022, 9:40 am US Central time: we have found the issue and are working on a fix. Next update 10:30 am US Central time.
8 Feb 2022, 8:39 am US Central time: we are still investigating. Next update 9:30 am US Central time.
8 Feb 2022, 8:00 am US Central time: we are still investigating. Next update 8:30 am US Central time.
8 Feb 2022, 7:41 am US Central time: we are aware and investigating. Next update 8:00 am US Central time.
Multiple users are unable to open animal records: 8 February 2022
8 Feb 2022, 7:08 am US Central time - there is a workaround: Login to ZIMS, then click Start > My Preferences > Application Preferences > Notes and then click “save” (you do not have to change anything)and you will be able to access animal records. If this fix doesn't work for you please contact support@species360.org. Next update 7:30 am US Central time.
8 Feb 2022, 6:42 am US Central time - we are aware and investigating. Next update 7:15 am US Central time.
Users unable to reach ZIMS: 4 October 2021
4 October 2021, 9:02 pm US Central time: ZIMS is back to normal.
4 October 2021, 8:55 pm US Central time: we see some users are unable to reach ZIMS and we are working on it. Next update, 9:15 pm US Central time.
ZIMS report server offline: 31 August 2021
31 August 2021, 10:50 pm US CST - reports are back to normal.
31 August 2021, 10:00 pm US CST - The reporting server is responding slowly. This is being looked at currently, thank you for your patience.
ZIMS is slow/down: 16 July 2021
16 July 2021, 12:45 pm US Central Time: ZIMS is back up and running normally. Thank you for your patience.
16 July 2021, 12:30 pm US Central Time: ZIMS is responding slowly. Thank you for your patience.
ZIMS is down while we deploy a hotfix: 15 June 2021
15 June 2021, 9:22 pm US Central Time: ZIMS is back up and running normally. Thank you for your patience.
15 June 2021, 9:16 pm US Central Time: ZIMS is down while we deploy a hotfix. This should be resolved shortly. Next update 9:25 pm.
15 June 2021, 9:10 pm US Central Time: ZIMS is down while we deploy a hotfix. This should be resolved shortly. Next update 9:15 pm.
15 June 2021, 9:05 pm US Central Time: ZIMS is down while we deploy a hotfix. This should be resolved shortly. Next update 9:10 pm.
15 June 2021 8:49 pm US CDT: ZIMS is down while we deploy a hotfix. This should be resolved shortly. Next update 9:00 pm.
Users are unable to run reports: 17 March 2021
17 March 2021 7:47 am US CDT: reports are back to normal.
17 March 2021 7:32 am US CDT: we are aware of the problem and investigating. Next update 8:00 am US CDT.
Some UK users seeing errors: 26 February 2021
26 February 2021 9:19 am US CST: some users in the UK are reporting server errors. We are investigating. Next update 10:00 am US CST.
26 February 2021 8:46 am US CST: some users in the UK are reporting server errors. We are investigating. Next update 9:15 am US CST.
ZIMS very slow and returning errors: 23 February 2021
23 February 2021 2:04 pm US CST: the slow down has cleared and we are still investigating. At this time, ZIMS is up and running normally.
23 February 2021 1:40 pm US CST: we see ZIMS has suddenly slowed way down and we are investigating. Next update by 2:00 pm US CST.
ZIMS report server offline: 3 February 2021 - 12 February 2021
12 February 2021, 9:24 am US CST - The reporting server is back; we are moving some indexes. Next update: 9:45 am US CST, 12 February.
12 February 2021, 9:00 am US CST - The reporting server is back; we are STILL running a few tests. Next update: 9:15 am US CST, 12 February.
February 2021, 8:45 am US CST - The reporting server is back; we are still running a few tests. Next update: 9:00 am US CST, 12 February.
February 2021, 8:30 am US CST - The reporting server is back; we are running a few tests. Next update: 8:45 am US CST, 12 February.
12 February 2021, 8:15 am US CST - We plan to bring the report server online at 8:30 am. Next update: 8:30 am US CST, 12 February.
February 2021, 6:39 am US CST - We plan to bring the report server online at 8:00 am. Next update: 8:00 am US CST, 12 February.
11 February 2021, 5:48 pm - ZIMS is back to normal mode. We expect the report server to be back online sometime tomorrow and will post here and in ZIMS when that happens. Next update: 6:30 am US CST, 12 February.
11 February 2021, 5:00 pm US CST: For the next hour, ZIMS will be in read-only mode.
9 February 2021, 5:15 pm US CST - In order to move forward, we will need to stop ZIMS data entry for about one hour. Thursday, 11 February at 5:00 pm US CST, ZIMS will be in read-only mode for one hour. Next update: 11 February 5:00 pm US CST.
9 February 2021, 2:25 pm US CST - The copying of data from live ZIMS to the reporting server is still going more slowly than we want it to. We have a plan and are evaluating how to enact it. Next update: 10 February 5:30 pm US CST.
9 February 2021, 9:07 am US CST - We are still copying data from live ZIMS to the reporting server; it is still taking longer than anticipated. We will put a notice in ZIMS once things are back to normal. Next update: 10 February 2:30 pm US CST.
9 February 2021, 3:40 pm US CST - the work is going slower than we expected, and the reporting server may not be ready until later in the day on Wednesday. We are asking members to avoid running large reports and PMx exports until late Wednesday or possibly early Thursday. We will put a notice in ZIMS once things are back to normal. Next update: 10 February 9:00 am US CST.
February 2021, 9:00 am US CST - We are asking members to wait on running large reports and PMx exports until Wednesday, 10 February. Next update: 10 February 9:00 am US CST.
8 February 2021, 3:20 pm US CST - We believe we know what caused the slowness, and ZIMS is back to normal. NOTE: we are still asking members to wait on running large reports and PMx exports until Wednesday, 10 February. Next update: 9 February 9:00 am US CST.
7 February 10:00 pm: The work on the reporting server is taking longer than expected; members are asked to wait on running very large reports until Wednesday, February 10.
3 February: Members are reporting data missing from reports. We are looking at the issue and have taken reporting server offline in order to fix the problem. Reports are being run off the live server, and members are asked to wait on running very large reports until Monday, February 8.
ZIMS slow down: 8 February 2021
8 February 2021, 3:20 pm US CST - We believe we know what caused the problem, and ZIMS is back to normal. NOTE: we are still asking members to wait on running large reports until Wednesday, 10 February. Next update: 9 February 9:00 am US CST.
8 February 2021, 3:15 pm US CST - ZIMS is being slow. We are still actively working on finding the problem. Next update 3:45 pm.
8 February 2:52 pm: ZIMS is being slow. We are looking into the issue. Next update 3:15 pm.
Errors when running reports: 26-27 January 2021
27 January 10:11 am: reports are once again running on the reporting server.
27 January 8:27 am: we re-started the reporting server; reports are running on the live ZIMS server.
26 January 4:00 pm: members report errors when running reports.
ZIMS slow down, errors: 12 January 2021
12 January 12:58 pm: We have found a bug in the studbooks module that is causing this problem. The specific studbook affected has been locked out until a bug fix can be released.
12 January 11:21 am: Members and staff are reporting ZIMS slowness and errors.
ZIMS error messages: 7 December 2020
7 December 2:48 pm: we see the problem and will be working on a software update to fix it. ZIMS is working normally.
7 December 2:40 pm: users are reporting error messages.
Data missing from reports: 30 November - 2 December 2020
2 December 9:55 am: reports are once again running on the reporting server. The bug has also been resolved.
1 December 4:55 pm: the reporting server is still “catching up” on data from live ZIMS. We see the problem - a bug in how ZIMS handles splits in extremely large groups. We are working on a solution.
30 November 2:45 pm: users are reporting data missing from ZIMS reports. We have taken the reporting server offline and reports are running on the live ZIMS server in the interim while we look for a solution.
ZIMS slow down: 18 November 2020
18 November 2020 1:24 pm: ZIMS is behaving normally again. We are still investigating the cause.
18 November 2020 1:03 pm: users are reporting ZIMS being slow. We are investigating.
ZIMS slow down/ down: 21 July 2020
21 July 9:50 am: ZIMS is back to normal. Our server host reports they were having trouble with one of their internet links; they disabled that link which seems to have cleared the problem.
21 July 8:39 am: members continue to report problems; we cannot recreate these issues but are continuing to investigate.
21 July 5:30 am: members are reporting ZIMS being slow or completely unresponsive. We are investigating.